Refund and Returns Policy

Introduction

At West London Autos Ltd, we value our customers and aim to provide the best service and quality products. If you are not entirely satisfied with your purchase, we are here to help. This refund policy outlines the terms and conditions for returns, exchanges, and refunds for both our auto repair services and the sale of auto parts.

Returns and Exchanges

Auto Parts:

  1. Eligibility for Returns:

    • Auto parts can be returned within 14 days from the date of purchase. This only applies for a brand new items.
    • To be eligible for a return, the item must be unused, in the same condition that you received it, and in the original packaging.
    • A receipt or proof of purchase is required for all returns.

  2. Non-returnable Items:

    • Custom or special-order parts
    • Electrical parts once installed
    • Parts that have been modified or damaged
    • Items that are used and second hand. Once the buyer bought these items, we considered buyer took due diligence in checking the item/s, and that it met their expectations and standards before making the payment. 

  3. Return Process:

    • Contact our customer service team at 01753 429961 or [email protected] to initiate the return process.
    • Once your return is approved, you will receive a Return Merchandise Authorization (RMA) number and instructions on where to send your item.
    • Please do not send your purchase back to the manufacturer.

  4. Exchanges:

    • If you need to exchange an item for the same product, contact us at 01753 429961 or [email protected].
    • Exchanges are subject to product availability.

Auto Repair Services:

  1. Service Warranty:

    • We offer a 12-month or 10,000-mile warranty (whichever comes first) on all auto repair services.
    • If you experience any issues related to the services performed, please contact us immediately.

  2. Service Refunds:

    • If you are not satisfied with our services, please contact us within 5 days of the service date.
    • We will review your case and, if necessary, offer a re-service, partial refund, or full refund based on the situation.

Refunds

  1. Refund Process:

    • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
    • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

  2. Late or Missing Refunds:

    • If you haven’t received a refund yet, first check your bank account again.
    • Then contact your credit card company; it may take some time before your refund is officially posted.
    • Next, contact your bank. There is often some processing time before a refund is posted.
    • If you’ve done all of this and you still have not received your refund, please contact us at [[email protected]].

Shipping

  1. Return Shipping Costs:

    • You will be responsible for paying for your own shipping costs for returning your item.
    • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

  2. Damaged or Defective Items:

    • If you receive a damaged or defective item, please contact us immediately at [[email protected]] with details and photos of the product and packaging.
    • We will provide a prepaid shipping label for the return of damaged or defective items.

Contact Us

If you have any questions about our refund policy, please contact us at:

West London Autos Ltd.
4b The Ridgeway
Iver SL0 9HW
Tel. 01753 429961
[email protected]

This policy is designed to ensure customer satisfaction while protecting the interests of West London Autos Ltd. Thank you for choosing West London Autos Ltd. for your auto repair and parts needs.